Time : 10:00 Am – 2:00 Pm
No 80/1, B Block ; Salarpuria Soft Zone,
Sarjapur Outer Ring Road , Bellandur
Bengaluru, Karnataka 560103
Landmark : Near Indian Oil Petrol Pump
- Any Graduate including Engineers with technical Knowledge of Windows NT / 95 / 98 / 2000, TCP/IP (Networking),
- Exchange Client, Outlook Client, MS Office & Internet Explore.
- Excellent command over English – fluency in spoken English and good written English, customer service skills and high energy levels.
- The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations
- Freshers can also apply / Engineering Freshers also.
- Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
- Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
- Document & add new issues/solutions to Knowledge Management Repository.
- Utilize professional techniques to retain & delight customers.
- Use of soft skills – Listen, Empathy, Courtesy etc.
- Provide quality service & resolve concerns efficiently & professionally.
- Freshers : 2.40 Lakhs to Experience : 4.50 Lakhs
- Incentives and Annual Bonus Additional
- Additional relocation Bonus of Rs 10000/-
Salary: INR 2,00,000 – 4,00,000 P.A. Incentives and Joining Bonus additional
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required