Greetings from FIRSTSOURCE..!
Firstsource a leading global provider of business process management services for the position of CUSTOMER SERVICE EXECUTIVE. We offer a wide range of services across banking and financial services, telecommunications and media and the healthcare industry.
With over 34,000 employees, Firstsource ranks amongst India’s fastest growing BPO companies.
Firstsource is an equal opportunity employer.
If you are looking for a long term career in a BPO then we are the right organization for you.
We have clients from UK, & Australia who have been with us for over a decade and now we are hiring for these clients at our Bangalore center for International Voice – process.
CUSTOMER SERVICE ASSOCIATE & SR .CUSTOMER SERVICE ASSOCIATE: INBOUND Process
A CSA/SR.CSR in this role deals with a number of incoming callss pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction.
Minimum eligibility criteria to apply to this position:
o 19 to 40 years of age
Education / Qualifications:
o Post Graduate (Except LLB / Chartered Accountant / MBBS / ICWA)
o Travel boundary limits :
o Candidate should be residing within the local transport limits
o Cabs provided
o Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call or chat.
KNOWLEDGE AND SKILLS:
o Excellent communication skills
o Polite and customer service oriented
o Exhibits patience and empathy to resolve customer queries
o Typing Skills: 15 wpm with 85 % accuracy
Best in the Industry
Call HR Preeti at 9620842297 to schedule your interview.
FIRSTSOURCE SOLUTIONS LTD
Floor 3, Tower 5A&B, Pritech II SEZ,
Sarjapur outer ring road, Varthur Hobli,
Bangaluru – 560103
Contact Person- Preeti
Contact Number- 9620842297
Please refer your friends if not interested